FAQ

How does DSL work?

Asymmetric Digital Subscriber Line (ADSL), is a super-fast modem technology that can provide data transmission at significantly higher speeds than a 56K modem. DSL uses existing telephone wires already available in most homes and offices.

How fast is DSL?

Typical DSL packages include download speeds ranging from 384Kbps - 7.1Mbps.

How is DSL different from other Internet connections?

Dial-up (Analog) Modems

Maximum connection speed of 56K. For an additional fee, some dial-up providers offer accelerated service on selected content at 10-12 times that speed.

Cable Modems

Cable modems require you to share bandwidth with other households in your vicinity. Speed is often degraded during peak usage times.

DSL

DSL technology provides a dedicated service over traditional phone lines. This means that you don't have to share your local access connection with other users.

Does DSL require installing an additional phone line?

No.

I don't have a landline. Can I still get DSL?

Yes. A dedicated DSL line can be installed at your service location.

Can I use my existing telephone while using DSL?

Yes. DSL allows you to access the Internet and use your telephone at the same time.

Can I connect more than one computer with my DSL service?

Yes! You may connect multiple computers to your DSL service.

Do I need any special equipment for DSL?

Besides your computer, a DSL modem is all you need.

Can I use my own DSL modem?

Yes.

How easy is DSL to set-up?

Most DSL providers offer Home Installation kits help you to set up your DSL service in a few easy steps. If you need help, most DSL providers offer technical support via phone, online chat and email.

Will my telephone work if my DSL modem is unplugged?

Yes, however if you use a VOIP carrier for your phone service, such as Vonage, you must leave your DSL modem on for your VOIP telephone to work.

Will my current phone features work with DSL?

DSL won't affect Caller ID, voice mail, call waiting or other advanced calling features.

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